Overview
Editions & Pricing
Overview
Editions & Pricing
 
 
Customers may choose what level of functionality is appropriate for their business with two solution
options for licensing Microsoft Dynamics 365 for Customer Service. Note, these two services are not meant
to be combined within an organization.


Dynamics 365 for Customer Service Enterprise

Dynamics 365 for Customer Service Enterprise for more complex, configurable, and intelligent capabilities,
Microsoft Dynamics 365 for Customer Service empowers businesses to provide a branded, personalized
self-service experience that leverages an organized, searchable knowledge base to deliver consistent, upto-date answers.

Dynamics 365 for Customer Service Professional

Dynamics 365 for Customer Service Professional for less complex scenarios with streamlined capabilities to
provide core support functionality.
The Customer Service Enterprise and Customer Service Professional application modules may not be
deployed on the same instance; however, they may be deployed on the same tenant (e.g. when a
subsidiary customer service organization has less complex needs than parent organization). Customers
may mix and match Enterprise licenses (e.g. Customer Engagement Plan or Enterprise Applications) with
Customer Service Professional on the same tenant. A user with Customer Service Professional license is
licensed only for that application and therefore may not directly or indirectly access another instance with
Customer Service Enterprise application. Conversely, as Customer Service Enterprise includes Customer
Service Professional capabilities, a Customer Service Enterprise user may access the Customer Service
Professional instance. However, the functionality in the Customer Service Professional application will still
be limited to the Customer Service Professional features.

Support Options
Phone Support:
Email Support:
Knowledge base URL:
Support Details